Our protection plan covers manufacturing defects in materials and craftsmanship. It does not cover damage caused by wear and tear, accidents, unauthorized repairs, or loss/theft.

The duration of your jewelry warranty depends on the protection plan you choose. We offer flexible coverage options, including 1-year, 2-year, 3-year and Lifetime (coverage for 10 years) Plans. Your warranty begins from the date of purchase and is valid for the length of the plan selected at checkout.

A manufacturing defect refers to flaws caused during production, such as loose or poorly set stones, weak prongs, cracks in the metal, faulty soldering, uneven rhodium plating, or defective clasps.

• Neglect or misuse – Damage from abuse, mishandling, or failing to follow care instructions.
• Items not under warranty – Products not originally covered by Galaxy Star warranty or sold "as-is" (e.g., demos, floor models).
• Warranty overlaps – Issues already covered by the manufacturer’s warranty or external insurance.
• Altered items – Damage or issues resulting from unauthorized or improper repairs done by someone other than the retailer or approved service provider.
• Cosmetic wear – minor damage from routine use - scratches, dents, wear on finishes.
• Environmental or external causes – Fire, theft, weather, natural disasters, animals, civil unrest, etc.
• Commercial use – Items used for business, rental, or institutional purposes.
• Untraceable issues – Damage not reported during the coverage term or where no problem is found.
• Excluded parts/items – Customer-supplied stones, inherently flawed gemstones, consumable parts, or free gifts.
• Lost or Stolen- If the entire piece is lost or stolen, the plan does not cover replacement or reimbursement.
  
  

To start your plan claim, simply email starwarsfinejewelry@renaissanceglobal.com or call (947) 218 7827. After a quick intake, you'll ship your jewelry for assessment. Once approved, restoration begins, and your item will be returned within 2–3 weeks.

Your jewelry will typically be repaired whenever possible. If the damage cannot be reasonably repaired or the original components are unavailable, we may offer a replacement of equal quality and value, depending on the terms of your protection plan.

If you don’t have your proof of purchase, we may still be able to locate your order using other details such as your name, email address, or phone number used at the time of purchase. Please contact our support team, and we’ll do our best to assist you in verifying your coverage.

During the checkout process, simply add your plan on each jewelry piece.

Your plan is on a per-item basis.

If the return is within 30 days, you will receive a full refund on the warranty. If a return or plan cancellation takes place after 30 days, the refund will be on a prorated basis.

There is a 30 day waiting period from the time of purchase before processing a claim.